PMP考試練習題一：

項目經理注意到有一個部門完成每個項目活動花費的時間都比計劃長。到目前為止，這些活動/工作包都不在關鍵路徑上，也沒有影響到已經發(fā)生的關鍵鏈計劃編制。項目經理擔心關鍵鏈會出問題，因為接下來的5個關鍵路徑活動中有4個要由該部門完成。項目經理打了3個電話，最后總算能和部門經理說上話了，項目經理想知道發(fā)生了什么。對話進行得很慢，因為兩個人說的是不一樣的母語，他們試著用法語—共同語言—講話。為了使談話更容易，項目經理總是讓部門經理再說一遍。部門經理說，他的下屬遵照一項公司政策，該政策要求2級測試。談話中，部門經理還作出一些評論，這讓項目經理相信該政策會增加工作量。這已經是該項目經理第4次聽到這樣的評論了。他該怎么辦？

The project manager notices that project activities being completed by one department are all taking slightly longer than planned. To date, none of the Activities/work packages have been on the critical path, nor have they affected the critical chain planning that has occurred. The project manager is bothered by the critical chain problem, since four of the next five critical path activities are being completed by this department. After making three calls, the project manager is finally able to converse with the department manager to determine what is going on. The conversation is slow, because both speak different native languages and they are trying to converse in French, a shared language. To make communication easier, the project manager frequently asks the department manager to repeat back what has been said. The department manager communicates that his staff is following a company policy that requires two levels of testing. During the conversation, the department manager also makes a comment that leads the project manager to believe that the policy may include excessive work. This is the fourth time the project manager has heard such a comment. What is the BEST thing to do?

A：編制更好的溝通管理計劃，要求該項目使用一種語言，并安排翻譯隨時候命

Create a better communications management plan that requires only one language to be the universal language on the project and have translators readily available on a moment's notice.

B：聯(lián)系部門中其他的能更流利的說項目經理母語的成員，來確認部門經理的意見

Contact someone else in the department who speaks the project manager's native language better to confirm the department manager's opinion.

C：確認接下來的活動是否要重新估算

Find out if the upcoming activities should be re-estimated.

D：通過不斷的改進存在問題的政策，提高執(zhí)行機構的效率

Work on increasing the effectiveness of the performing organization by recommending continuous improvement of the policy in question.

PMP考試答案解析：選項A和選項B是在解決溝通的問題，而這道題問的并非溝通的問題，因為項目經理通過“用法語”和“讓部門經理再說一遍”已經解決了溝通的問題，并且對于該評論，項目經理也已經聽到4次了，因此并非溝通的問題，所以選項A和選項B不正確。選項C并沒有找到問題的關鍵，問題的關鍵不是通過重新評估去變更計劃，而是因為政策有問題影響執(zhí)行的效率，所以選項C不正確。選項D找到了問題的關鍵是政策，通過改進政策提高執(zhí)行效率，所以選項D正確。

PMP考試參考答案：D

PMP考試練習題二：

協(xié)議是以下哪個項目管理過程的輸入

A． 實施采購

B． 規(guī)劃采購

C． 創(chuàng)建工作分解結構

D． 制定項目章程

PMP考試參考答案：D

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