1 Conflict management requires problem-solving. Which of the following is often referred to as a problem-solving technique and used extensively in conflict resolution?

　　A Confrontation

　　B Compromise

　　C Smoothing

　　D Forcing

　　E Withdrawal

　　ans:A

　　2 Formal authority is often referred to as legitimate power. Which two other forms of power are also considered to be legitimate power?

　　A Reward and penalty

　　B Reward and referent

　　C Referent and expert

　　D Expert and reward

　　E Penalty and referent

　　ans:A

　　3 In the past, most project managers have come from _____ fields without proper _____ training or education in skills

　　A Technical; accounting/finance

　　B Technical; management

　　C Technical; psychological

　　D Marketing; technology-oriented

　　E Business; manufacturing know-how

　　ans:B

　　4 Project managers need exceptionally good communication and negotiation skills primarily because:

　　A They may be leading a team over which they have no direct control

　　B Procurement activities mandate this

　　C They are expected to be technical experts

　　D They must provide executive/customer/sponsor briefings

　　E All of the above

　　ans:A

　　5 The major difference between project and line management is that the project manager may not have any control over which basic management function?

　　A Decision-making

　　B Staffing

　　C Rewarding

　　D Tracking/monitoring

　　E Reviewing

　　ans:B

　　6 A good team leader must be concerned not only with _____ but also with _____ .

　　A Long term goals; short term goals

　　B Organizational goals; personal goals

　　C Legitimate power; referent power

　　D Group efficiency; power and authority

　　E Tasks to be accomplished; needs of the team members

　　ans:E

　　7 In small companies, project managers and line managers are:

　　A Never the same person

　　B Always the same person

　　C Sometimes the same person

　　D Always in disagreement with each other

　　E Forced to act as their own sponsors

　　ans:C

　　8 A project manager who allows the team to make the majority of the decisions is demonstrating a（n） ____ leadership style.

　　A Laissez-faire

　　B Boss-centered

　　C Subordinate centered

　　D Autocratic

　　E Demographic

　　ans:C

　　9 R & D project managers in high-tech companies most often motivate using _____ power.

　　A Expert

　　B Reward

　　C Referent

　　D Identification

　　E None of the above

　　ans:A

　　10 Charisma would be an example of _____ power.

　　A Legitimate

　　B Reward

　　C Coercive

　　D Expert

　　E Referent

　　ans:E

　　11 Which of the following types of power comes through the organizational hierarchy

　　A Coercive

　　B Reward

　　C Referent

　　D Legitimate

　　E Expert

　　ans:D

　　12 An example of coercive power would be:

　　A Demotion

　　B Reduction in wages

　　C Disciplinary layoff

　　D Reprimand

　　E All of the above

　　ans:E

　　13 A line manager who is asked to wear two hats and function as a project manager at the same time is likely to exercise:

　　A Authority

　　B Power

　　C Influence

　　D All of the above

　　E A and B only

　　ans:D

　　14 Job continuity would be an example of _____ in Maslow's hierarchy of needs.

　　A Self-actualization

　　B Esteem

　　C Physiological

　　D Belonging

　　E Safety

　　ans:E

　　15 According to Herzberg, which of the following is a motivational factor?

　　A Pay

　　B Hygiene needs

　　C Achievement

　　D Working conditions

　　E Vacation time

　　ans:C

　　16 An advertiser who uses a movie or sports star to endorse a product is trying to use power.

　　A Expert

　　B Legitimate

　　C Reward

　　D Influential

　　E Referent

　　ans:E

　　17 The term that best describes the 'right' to manipulate or change others is called?

　　A Authority

　　B Power

　　C Leadership

　　D Coerciveness

　　E Project charter

　　ans:A

　　18 The ability to get an individual or group to perform a given task is best described as:

　　A Authority

　　B Power

　　C Influence

　　D Leadership

　　E Coerciveness

　　ans:B

　　19 One of your project team members has made a technological breakthrough on an R & D project. The result will be new business for the company, as well as a company patent. The team member received a company bonus. The motivational strategy used here is:

　　A Job enrichment

　　B Linking pay and performance

　　C Behavior modification

　　D Freedom in the work place

　　E All of the above

　　ans:B

　　20 Herzberg identified factors which, if present, will lead to increased motivation. A typical factor would be:

　　A Good supervision

　　B Job security

　　C Regular promotions

　　D Good salary

　　E A dental plan

　　ans:C