31．During your project meeting, a problem was discussed and a resolution to the problem was reached. During the meeting, the participants started wondering why they thought the problem was such a big issue. Sometime after the meeting, you received an e-mail from one of the meeting members saying they've changed their mind about the solution reached in the meeting and need to resurface the problem. The solution reached during the initial project meeting is an example of which of the following conflict resolution techniques?
在你的項(xiàng)目會議中，討論了一個問題并且已一致達(dá)成了問題的解決辦法。在會議過程中，參會人員開始想知道為什么我們會把看作一個如此大的問題來討論。會后你收到一封來自一名會晤人員的郵件，稱他們已經(jīng)改變了主意，不再同意上次在會議中達(dá)成的解決方法，并且需要重新找出實(shí)質(zhì)的問題所在。在最初的項(xiàng)目會議中的達(dá)成的解決辦法的例子屬于下列哪種爭論解決技術(shù)。
A． 解決問題
B． 強(qiáng)制
C． 調(diào)和
D． 震蕩
參考答案：C。之前達(dá)成解決方法，但后來又改變主意，說明之前并沒有解決問題， 排除A。

32.All of the following are forms of power derived from the project manager’s position EXCEPT?
下面各項(xiàng)都是項(xiàng)目經(jīng)理通過職位獲得的權(quán)力類型，除了：
A． 正式
B． 獎勵
C． 處罰
D． 專家
參考答案：D。

33. A project manager often solicits opinions from his team members. This is an example of having:
一個項(xiàng)目經(jīng)理以常向他的團(tuán)隊(duì)成員征求意見。這是（）的例子。
A．他需要滿足棘手的團(tuán)隊(duì)成員。
B．X 理論的領(lǐng)導(dǎo)風(fēng)格。
C．參與式管理風(fēng)格。
D．難做決策
參考答案：C。

34. The following could all be signs of decreasing team motivation except for :
下列各項(xiàng)除（） 外都是降低團(tuán)隊(duì)動機(jī)的跡象
A. 范圍變更
B. 項(xiàng)目人員流動
C. 曠工
D. 團(tuán)隊(duì)成員之間沖突
參考答案：A

35. As the project manager for your team, you are told that one of your team members has started the work of a project deliverable. However, now that he is half way into the work, he is beginning to feel intimidated and overwhelmed by the visibility he is receiving from others in the organization due to the importance of his work. What should you do?
作為你們團(tuán)隊(duì)的項(xiàng)目經(jīng)理，你被告知其中一位團(tuán)隊(duì)成員已經(jīng)開始了基于某個可交付成果的工作。然而，因?yàn)樗�是半途加入這項(xiàng)工作的，他開始覺得有些害怕和不安，因?yàn)樗麖慕M織里其他成員那里觀察得知他的工作非常重要。你該如何做？
A. 告訴該團(tuán)隊(duì)成員你理解并承認(rèn)他的任何擔(dān)憂，然后給他提供支持和信心，告訴他具備實(shí)力和天賦，可以勝任他的工作。
B. 什么也不做
C. 告知該團(tuán)隊(duì)成員的經(jīng)理，讓她來處理這個問題
D. 告知團(tuán)隊(duì)其他成員該可交付成果不能夠及時完成
參考答案：A

36 Major difficulties arise when multiple projects need to be managed in the functional organizational structure because of-
當(dāng)多項(xiàng)目需要在職能組織結(jié)構(gòu)中進(jìn)行管理的時候，會出現(xiàn)很大的困難，因?yàn)?
A． 項(xiàng)目經(jīng)理的權(quán)力級別
B． 不同項(xiàng)目在爭取有限資源時的相對優(yōu)先等級沖突
C． 項(xiàng)目團(tuán)隊(duì)成員關(guān)心他們各自的職能領(lǐng)域而不是項(xiàng)目本身
D． 項(xiàng)目經(jīng)理需要利用處理人際關(guān)系的技能，以非正式的方法解決沖突
參考答案：B。多個項(xiàng)目，會去爭搶資源。

37．A resource histogram shows resources by:
資源直方圖根據(jù)以下什么哪項(xiàng)來顯示資源？
A．單位時間
B．任務(wù)
C．專業(yè)范圍
D．階段
參考答案：A。

38. You’re working on an internal service project and are in the beginning of the Planning processes. You noticed that specific staff members were named as project team members during your review of the project charter. Which of the following does this question describe?
你管理一個內(nèi)部服務(wù)項(xiàng)目并處于計(jì)劃過程中，你注意到在你審閱項(xiàng)目章程時發(fā)現(xiàn)某些員工已經(jīng)被指定為項(xiàng)目團(tuán)隊(duì)成員，這個問題說明了：
A. 資源可利用性
B. 預(yù)分配
C. 員工管理計(jì)劃
D. 虛擬團(tuán)隊(duì)
參考答案：B。

39. The following exchange took place at your last team meeting: “I don’t agree with Violet, and I’m not going to stop working on the secret formula just because she doesn’t have the equipment in place for the experiments.” What stage is this team in?
上一次開會時發(fā)生了這樣的交談，“我不同意維埃特的看法，我不會因?yàn)樗龥]有及時把實(shí)驗(yàn)設(shè)備安裝到位，而稀里糊涂的停止我的工作。”這個團(tuán)對處于什么階段？
A. 面對
B. 規(guī)范階段
C. 震蕩階段
D. 撤退
參考答案：C。

40. Your project schedule is tight and in danger of falling behind when two team members start disrupting status meetings by arguing with each other. As project manager, what is the BEST thing you can do?
你的項(xiàng)目計(jì)劃進(jìn)度很緊，而且處于進(jìn)度落后的危險之中，這時兩個團(tuán)隊(duì)成員吵了起來，干擾了正在進(jìn)行的狀態(tài)會議。作為項(xiàng)目經(jīng)理你最好應(yīng)該：
A. 把這兩個人分開，直到項(xiàng)目恢復(fù)正規(guī)
B. 分別和他們談話，給于口頭警告
C. 和他們的經(jīng)理討論這個問題
D. 和他們兩人以及他們的經(jīng)理討論確定沖突的來源
參考答案：B。題目有特殊的場景：進(jìn)度很緊，并且處于進(jìn)度落后的危險之中，此時應(yīng)該采用強(qiáng)制的權(quán)力，即強(qiáng)迫。選項(xiàng)A 是撤退；選項(xiàng)C 和D，需要花較長時間來解決問題